Although I really wanted the shoes for an event, I received the wrong size and by then it was too late :( I’m giving this a 4 because Lisa in customer service was so willing to help me with the return process and even gave me back my shipping costs I had to pay to return the shoes. I will say if you’re ordering, order true to size (as long ad you don’t have wide feet) because they certainly looked great quality and beautiful- I just had to go another route for a specific event I wanted to wear em at :) Definitely a hassle-free process!