Shipping Policy
Order Processing
Once your order is confirmed, your items will be prepared for shipping. Most items take 48Hours - 72Hours to be processed (Custom products require additional time). While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Total Delivery Time = Processing Time + Shipping Time
SHIPPING TO USA
| Shipping Type | Based on order price | Delivery Cost | Shipping Time | Processing Time |
| Standard Shipping | $19 and up | $0 | 10 - 15 Business Days | 1 - 3 Business Days |
| Standard Shipping | $0.00 - $18.99 | $3.99 | 10 - 15 Business Days |
1 - 3 Business Days |
| Express Shipping | $0.00 and up | $24.99 | 4 - 7 Business Days | 1 - 3 Business Days |
SHIPPING TO OTHER COUNTRY AND DESTINATIONS
| Shipping type | Based on order price | Delivery Cost | Shipping Time |
Processing Time |
| Standard Shipping | $99.99 and up | $0 | 10 - 20 Business Days | 1 - 3 Business Days |
| Standard Shipping | $0.00 - $98.99 | $4.99 | 10 - 20 Business Days |
1 - 3 Business Days |
Delivery
Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment on Ubekeen site.
Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.
If you don't receive your order, please contact us within 2 months after placing the order.
For orders within 2 months:
Customer responsibility: Input wrong address, etc.
we will issue a 50% refund of the order or resend once, Only pay for shipping.
Ubekeen responsibility: Full refund or resend for products you did not receive.
For orders over 6 months:
The order is valid for 6 months, overdue requests won’t be accepted.
Custom Tax or Duty
Normally, customers are not assessed any additional duties or taxes via Standard Shipping. However, sometimes customers may be required to pay tariffs on their purchases.
SHIPPING NOTICE
We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected.
Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.
Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.
In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.
If you have not received the tracking number, please be patient. We will handle it and email you tracking info as soon as possible.
If you have received the tracking number, but the tracking info has not updated, please be patient. We are keeping an eye out for your packages and trying to speed up the customs clearance process.
If you have any questions, please contact us, we'll deal with it as soon as possible.