How do I place an order?
To place your order:
1.Add the desired item and quantity to your shopping bag.
2.Click the shopping bag icon.
3.Review your order and click Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Place Order.

Can I cancel my order?
Yes, you can always cancel your order before it is shipped.
1. If the order is paid, please contact customer service will help and apply a refund.
2. Once the order has been shipped, it can no longer be cancelled.

How can I track my order status?
After the order is shipped, you will receive an email or text message, depending on the contact information you left on the Ubekeen website. The content includes tracking number and tracking link.

What payment methods do you accept?
We accept Paypal and credit cards such as Visa, Mastercard, American Express, Discover, and JCD are accessible to payment. Before you pay for your order, please make sure you have an available balance and check the information you typed (Common problems include incorrectly spelled name) .If everything seems to be correct, please contact your card issuer.

What is PayPal account?
PayPal account is an email address which is associated with your PayPal account. You can set up a PayPal account through PayPal.com if necessary.

How much is shipping? How long will the delivery take?
United States: Free shipping over $19.99, and $3.99 shipping fee for each order under $19.99
Other countries: Free shipping over $99.99, and $4.99 shipping fee for each order under $99.99
Shipping varies depending on your location.
General delivery time:
USA 10-15 working days
UK & Other countries 10-20 working days
Please check Shipping page

What shipping methods do you offer?
We have two shipping methods including expedited shipping and standard shipping. Currently, we cooperate with FedEx, DHL, UPS, and Post Office to ship our orders.

Can I change my shipping address?
You can only change the shipping address while your order is still in production. Please support center or email us. Or you can send your correct shipping address to service@ubekeen.com. Our representatives will correct your shipping address and send you a confirmation email as soon as possible. Once your order has been shipped, we cannot change the delivery address nor delivery options.

What is your return policy?
If for any reason you are not satisfied with your item(s), we accept return or exchange within 30 days of the item(s) arrival to you. Please contact us within 30 days of receiving your item(s).