These are the cutest shoes ever! They are really good quality and they even come with heel protector tape to put on the inside of the back of the shoes to protect against heel rubbing, which can be a problem when breaking in new shoes! In terms of sizing, I followed the size chart they had (measuring out my feet) and made sure not to order a perfect match to my feet length, but have a few mm/cm extra since I know I would be wearing socks and wanted extra space. I also emailed them about shipping at one point and they responded within a day or two! They were very responsive and these arrived in about two weeks. These are so cute and such a great way to spice up an outfit, especially if the doc martens mary janes are above your budget.