I recently purchased and received my Bow Round Toe Cross Strap Lolita Japanese Mary Jane Shoes. When ordering, the Ubekeen customer service contacted me several times to make sure the shoe size was correct. They were thoughtful to note that Asian sizes may be smaller, and they went to extra effort to produce the shoes in my exact US size. When I received the shoes, they fit perfectly. I could not be more pleased with my purchase, the shoes are beautiful and with so much more detail than other brands I have seen. I am very happy with the care and service I received. The transaction and delivery all went well and I am a very satisfied customer.